COURSE OBJECTIVE:
Provide skills and knowledge to investigate and solve daily problems by using the SOLVE root cause analysis process.

PERFORMANCE OBJECTIVES:
1. Investigate and report problems by obtaining evidence.
2. Confidently find solutions for daily problems.
3. Participate on problem solving teams to solve more costly problems.

LEARNING OBJECTIVES:
1. See workplace chronic problems as an opportunity for improvement.
2. List these opportunities in economic order.
3. Define a given problem by stating the incident and listing the facts.
4. Develop cause and effect scenarios for each problem fact.
5. Verify each scenario by securing evidence to prove your idea.
6. Know when you have arrived at the physical and organizational problem root.
7. Develop an idea to eliminate the physical and organizational root.
8. Communicate your idea to supervision.
9. Use the Solve process to participate on work teams.

COURSE OBJECTIVE:
Provide skills and knowledge to eliminate problems and failures by using the SOLVE root cause analysis process to find and correct organizational issues that allow problem recurrence.

PERFORMANCE OBJECTIVES:
1. Match problem solving team to selected problem.
2. Successfully facilitate team-based investigation.
3. Confidently find effective solutions for all problems.

LEARNING OBJECTIVES:
1. See problems as opportunities for improvement.
2. Arrange problems based on cost and opportunity.
3. Select an appropriate problem solving team.
4. State the key to effective interviewing.
5. Obtain verification evidence using the FACTS of data collection.
6. Define the problem incident and list all facts.
7. Develop cause and effect relationships to uncover problem steps.
8. Identify true problem roots.
9. Provide corrective action to eliminate problem roots.
10. Learn team leader skills.
11. Lead an investigation to develop the problem statement

PERFORMANCE OBJECTIVES:
Develop skilled and confident team champions, facilitators, leaders and members.

LEARNING OBJECTIVES:

1. CHAMPION
a. Establish SOLVE administrative policy
b. Resources for team problem solving
c. Resources for analysis verifications
d. Mechanism to track and complete corrective actions
e. Establish a recognition program for team success

2. TEAM LEADER
a. Complete understanding of the SOLVE process
b. Self confidence in team leader role
c. Understand team leader responsibilities

3. TEAM FACILITATOR
a. Complete understanding of the SOLVE process
b. Strengthen team leader skills
c. Improve team directing and coaching skills

4. TEAM MEMBER
a. Understanding of SOLVE process
b. Learn team member skills
c. Understand expectations of team member position